News
O2 Wholesale Withdrawal From Broadband Market
Posted by Karl @ Macintosh Electronics Ltd Help Desk on 02 December 2013 06:29 pm

Following the announcement by O2 Wholesale of its withdrawal from the broadband market and our partner update of 31 October, we are now able to provide details of our support to partners with their LLU customers.

Existing Entanet O2 customers in contract

Macintosh Electronics Ltd will honour the remainder of each customer’s existing minimum contract term at its current price beyond the O2 Wholesale switch-off date of 27th February 2014. Mac56.com will migrate customers onto its BT-based network


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Vodafone Leased Lines
Posted by Karl @ Macintosh Electronics Ltd Help Desk on 30 October 2013 04:06 pm

Vodafone have advised that this issue relates to a line card failure. An engineer is currently on site replacing the card.

 

Further updates will follow.


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Update: Incident: nottingham.core
Posted by Karl @ Macintosh Electronics Ltd Help Desk on 29 October 2013 03:02 pm

Following a period of monitoring, service has remained stable. Our colocation supplier has advised that they've suffered no large scale power issues at the Northampton site. As a result of this we've requested that they investigate the specific power infrastructure serving our equipment.

 

We will update again once we have the results of this investigation.


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Incident: nottingham.core
Posted by Karl @ Macintosh Electronics Ltd Help Desk on 28 October 2013 02:51 pm

In the past few minutes we've detected a brief loss of connectivity to our nottingham.core router. Engineers are currently investigating.

 

Further information will be provided as and when it becomes available.


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CryptoLocker Ransomware Prevention
Posted by Karl @ Macintosh Electronics Ltd Help Desk on 28 October 2013 01:25 pm
Table of Contents
  1. What is CryptoLocker
  2. What should you do when you discover your computer is infected with CryptoLocker
  3. Is it possible to decrypt files encrypted by CryptoLocker?
  4. Will paying the ransom actually decrypt your files?
  5. Known Bitcoin Payment addresses for CryptoLocker
  6. CryptoLocker and Network Shares
  7. What to do if your anti-virus software deleted the infection files and you want to pay the ransom!
  8. How to increase the time you have to pay the ransom
  9. Is there a way to contact the

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Operational Alerts
Posted by Karl @ Macintosh Electronics Ltd Help Desk on 07 August 2013 04:55 am
BT have announced that MBORC declarations will be removed from the following areas with effect from 23:59 Tuesday 6 August 2013.

Central Scotland

Aylesbury

East Downs

Southend

Romford

 

MBORC still remains in place for areas listed below.

West Central Scotland
South West Scotland
South East Scotland
North East Scotland
West Yorkshire
Cumbria
Humber
Birmingham & Black Country
Newport Severnside
Province (Northern Ireland)
Derby & Nottingham
Leicester
Coventry
Northampton
Peterborough


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