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May
17
Malware Attacks
Posted by Karl @ Macintosh Electronics Ltd Help Desk on 17 May 2017 09:03 PM

Protection from malware attacks with managed firewalls

Following the WannaCry attack affecting systems worldwide over last weekend, including the NHS, we wanted to assure end users that our managed firewalls detect and block this malware and have done so since April 2017.

This means that any traffic that passes through our managed firewalls is protected.

If you are concerned that mobile devices that connect to your network may have been infected off network and would like the kill switch URL whitelisted as an additional precaution, please email support your request in the first instance.


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Feb
9
Emergency Fibre Maintenance
Posted by Karl @ Macintosh Electronics Ltd Help Desk on 09 February 2017 08:29 PM

Emergency Fibre Maintenance on 10 February 2017 from 10.30am to 18:00

We are investigating a fault between Manchester & Swinton that appears to be a one of our fibre affecting multiple circuits.

During the above window one of our fibre suppliers will be carrying out maintenance on our link between Manchester & Swinton. Whilst the actual downtime is expected to be less, the full 8 hrs may be required to account for any unforeseen issues.

This work is expected to be service affecting, however, you may see unusual paths and increase in latency while work is being done

you will be not able collect email or login to helpdesk and websites during maintenance.

We like to apologize for any inconvenience. If you have any questions please contact our support department by +44 161 796 5272. During business hours (9.30am to 18:00 GMT Monday to Friday)


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Jul
8
TalkTalk, AOL Broadband, TalkTalk Business, Tiscali Customers
Posted by Karl @ Macintosh Electronics Ltd Help Desk on 08 July 2016 01:42 PM

Imports Information for TalkTalk, AOL Broadband, TalkTalk Business, Tiscali Customers

Due to high amount hacking attempts from above Broadband Suppliers, we have blocked all traffic to our network

Customers with broadband (ADSL or Fibre) need to contact there support of above providers ask them look in Support Ticket [Ticket#2016061064010275] 

We like to apologize for any inconvenience. If you have any questions, please contact our support department by +44 161 796 5272. During business hours


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Feb
23
Maintenance Scheduled Help Desk
Posted by Karl @ Macintosh Electronics Ltd Help Desk on 23 February 2016 10:50 AM

We wanted to let you know that we will be performing maintenance on our core systems that will affect our Helpdesk management system functions.

This maintenance is scheduled to begin at 6:00pm (GMT) on Tuesday, February 23th, with an expected maintenance window of three hours. Each server should only see a 3 hours of intermittent availability. Regardless, we recommend that customers and partners avoid logining to the help desk software during this time to avoid issues.

 

We apologize for any inconvenience. If you have any questions, please contact the support department by emailing info@macintoshelectronics.com During business hours or call us at +44 161(0) 796 5272.

 

 

The Macintosh Electronics Ltd Support Team

 

 


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Jan
23
Magento
Posted by Karl @ Macintosh Electronics Ltd Help Desk on 23 January 2016 11:04 AM

Magento have resolve several security issue and are asking all users with immediate effect to update their software below, and have released two security patches to be installed.

 

SUPEE-7405 (https://magento.com/security/patches/supee-7405 )

 

SUPEE-7616 (https://magento.com/blog/magento-news/usps-updates-coming-january-17 ),

 

For security purpose you should install both patches to your website as soon as possible, before updating to check that it's compatible with your website before updating software & make sure you have backup before updating, and fully test site again

Macintosh Electronics Ltd can update your site for you and it will require 9 hours engineers time, this can be prebooked if you like us do this  for you please call uk support help desk on +44 161 796 5272 or send email to our support team.


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