Macintosh Electronics Ltd

PLANNED FIRBER UPGRADES

Karl @ Macintosh Electronics Ltd Help Desk — Wed, 21 Mar 2012 17:57:25 +0000

Dear Users,

Please see below for the latest information from Macintosh Electronics Ltd.

PLANNED ENGINEERING WORK – FIRBER UPGRADES Work will be taking place on Network which will be carried out from
09:00am till 10:00am hrs. on the following

dates:

Monday 26/03/2012

During these times upgrades to Fibre Network will be carried on Site & remotely. Our Supplier has advised that customers will experience downtime of around 1hr.

However we would ask customers to wait for the maintenance window to close

The following services will be affected

Hosting (website)

Helpdesk

Before contacting the support desk should connectivity issues persist?

We apologise for any inconvenience this essential maintenance may cause.

Major Service Outage on BT’s network

Alex @ Macintosh Electronics Ltd — Wed, 14 Dec 2011 17:35:05 +0000

11:41 - Dec 14 2011

We are currently aware of a Major Service Outage on BT’s network which is affecting a number of 21cn based DSL connections

BT are currently working to resolve this issue, however no ETR has been announced as of yet.

BT SFI Charge

Macintosh Electronics Ltd HelpDesk — Thu, 12 May 2011 13:01:13 +0100

Dear Users,

Please see below for the latest information from Macintosh Electronics Ltd .

IMPROVEMENT TO THE SFI PAYMENT PROCESS

Previously when an SFI charge was raised by our technical support team the funds were taken immediately and the customer notified by email.

However where an SFI charge was disputed the funds could not be refunded until the final decision of the dispute had been made.

Therefore, with immediate effect, this process has been improved to avoid this situation. Using the new process the customer will be emailed and advised that an SFI charge is being raised and that if this is undisputed it will be invoiced 14 days from the date of the notification email. If the SFI charge is disputed the invoice will not be raised until a final decision on the SFI charge has been made.

Backup for Workgroups

Karl @ Macintosh Electronics Ltd Help Desk — Tue, 03 May 2011 09:38:18 +0100

FREE UPGRADES

Backup for Workgroups (BFW) Version 6.0 is a free upgrade to all existing Backup for Workgroups customers that have purchased Backup Client Licenses version 4.4 or higher. Customers that are only using Backup Client Licenses in the version 1.0 through 4.3 range should purchase the Upgrade License for £99 per Backup Server. Not sure if you qualifies for the free upgrade?

Go to the Backup Server, go to Tools > License screen and look at the list of License Numbers.

If any of the keys start with "BW44" or "BFW50", you qualify for the free upgrade. All others should purchase an upgrade!

To download the new Backup for Workgroups Version 6.0 setup file, please visit the Upgrade Page:

http://www.backup-for-workgroups.com/upgrade/60-upgrade.asp

(If you download the Version 6.0 Upgrade setup file and are unable to finish the installation, this indicates that your existing License Numbers require you to purchase the Upgrade in order to complete the installation.)

Planned Engineering Work on Free Mac56.com Server

Karl @ Macintosh Electronics Ltd Help Desk — Sat, 02 Apr 2011 13:33:16 +0100

Planned engineering work that has been scheduled in order to upgrade Mac56.com Free mail server on 23rd & 24th April 2011

Users to download any mail they have sorted in there webmail & file Share as this will not be move or backup. We Advise to all user to do this before 23^rd April 2011 download any mail they like to keep

During these times software upgrades to mac56.com services. We advise that customers will experience downtime of around 24hrs. However we would ask customers to wait for the maintenance window to close before contacting the support desk should connectivity issues persist.

We apologise for any inconvenience this essential Mac56.com maintenance may cause.

Best Regards

T 0161 796 5272
F 0161 796 5274

PLANNED ENGINEERING WORK

Karl @ Macintosh Electronics Ltd Help Desk — Thu, 24 Feb 2011 15:33:34 +0000

Dear Users,

Please see below for the latest information from Macintosh Electronics Ltd.

PLANNED ENGINEERING WORK – MSAN UPGRADES Work will be taking place on BT Wholesale's 21CN Broadband Network which will be carried out from
02:00hrs till 06:00hrs on the following

dates:

Friday 11/03/2011
Tuesday 15/03/2011
Wednesday 16/03/2011
Thursday 17/03/2011
Friday 18/03/2011

During these times software upgrades to 21C MSANs (Network Elements) will be carried out remotely. BT advise that customers will experience downtime of around 5 minutes. However we would ask customers to wait for the maintenance window to close and reboot their routers before contacting the support desk should connectivity issues persist.

We apologise for any inconvenience this essential BT maintenance may cause.

BT WHOLESALE PLANNED SYSTEMS OUTAGE
BT Wholesale will be undertaking emergency maintenance on some of their backend systems which will affect 20CN and 21CN systems. The affected systems will be down from 22:00hrs on Saturday 19th of February 2011 until 07:00hrs on Sunday 20th of February 2011. During this period 20CN and 21CN faults and SFI appointments cannot be submitted. Fault diagnostics and fault updates will also be unavailable until service is restored.

We apologise for any inconvenience this essential BT maintenance may cause

Planned Network Shut Down

Karl @ Macintosh Electronics Ltd Help Desk — Sun, 23 Jan 2011 17:18:54 +0000

Planned Network Shut Down in order upgrade mail server on 28 January 2011 for 30min

Planned Engineering

Karl @ Macintosh Electronics Ltd Help Desk — Sun, 23 Jan 2011 17:15:18 +0000

Planned engineering work that has been scheduled in order to upgrade mail server on 27th & 28 January 2011

Planned Engineering Work - MSAN Upgrades

Karl @ Macintosh Electronics Ltd Help Desk — Thu, 30 Dec 2010 15:44:27 +0000

Please note, BT Wholesale has advised of planned engineering work that has been scheduled in order to upgrade the MSANs on the 21CN network. This work will be conducted at the following times:

Monday 10th January 2011 - 02:00:00 - 06:00:00
Tuesday 11th January 2011 - 02:00:00 - 06:00:00
Wednesday 12th January 2011 - 02:00:00 - 06:00:00
Thursday 13th January 2011 - 02:00:00 - 06:00:00

During these times line cards will be remotely reset to take new firmware. BT advise that customers will experience downtime of around 60 minutes. However we would ask customers to wait for the maintenance window to close and reboot their router before contacting the support desk should connectivity issues persist.

Schedule Maintenance Server Upgrade

Karl @ Macintosh Electronics Ltd Help Desk — Fri, 26 Nov 2010 09:51:32 +0000

Planned Maintenance Server Upgrade

Work will be carried out on Mac56 Network which will be carried during these dates

Monday 29/11/2010 8:00 to 06:00
Thursday 24/12/2010 8:00 to 0:600

Customers may experience downtime of around 20 minutes; however we would ask customers to wait for the maintenance window to close before contacting the support
desk should connectivity issues persist

We apologies for any inconvenience this essential work may cause.

Emergency Maintenance: Goswell Road

Karl @ Macintosh Electronics Ltd Help Desk — Fri, 26 Nov 2010 09:28:33 +0000

Issue: Emergency Maintenance: Goswell Road
Posted: 26/11/2010 9:29 am

Details: Tuesday 30/11/2010 01:00 – 06:00

Following on from recent network incidents it has become necessary to replace goswellroad.core.enta.net router with a higher specification device. The work will bring the router up to the same hardware type and software versions as the rest of our core network. It is expected to take approximately 2 hours to complete. All directly connected customers will be affected.

Emergency Maintenance

Karl @ Macintosh Electronics Ltd Help Desk — Fri, 26 Nov 2010 09:25:53 +0000

Issue: Emergency Maintenance
Posted: 26/11/2010 09:26 am

Details: Monday 29/11/2010 01:00 – 06:00
Tuesday 30/11/2010 01:00 – 06:00
Wednesday 01/12/2010 01:00 – 06:00
Thursday 02/12/2010 01:00 – 06:00

Following on from recent network incidents it has become necessary to schedule a series of emergency maintenance windows at the above time in order to undertake IOS upgrades to the routers specified below. Each update will require a reboot of the device and hence anyone directly connected will experience a brief outage. It is anticipated that each such outage will last approximately 15 minutes.

Please also be aware that the network will suffer short periods of instability during the entire window due to routing protocol re-convergence.

The following routers will be affected on the following days.

Monday 29/11/2010

bristol.core.enta.net
cardiff.core.enta.net
edinburgh.core.enta.net
leeds.core.enta.net
miltonkeynes.core.enta.net
newcastle.core.enta.net
nottingham.core.enta.net
scolocate.core.enta.net
sheffield.core.enta.net

Tuesday 30/11/2010

columbo.core.enta.net
faraday.core.enta.net
redbus-hex.core.enta.net
redbus-mer.core.enta.net
redbus-sov.core.enta.net
stepneygreen.core.enta.net
telecity-hex.core.enta.net
telehouse-east2.core.enta.net
telehouse-metro.core.enta.net

Wednesday 01/12/2010

amsterdam.core.enta.net
camb.core.enta.net
colindale.core.enta.net
frankfurt.core.enta.net
glasgow.core.enta.net
kingston.core.enta.net
manchester.core.enta.net
man-te.core.enta.net
preston.core.enta.net

Thursday 02/12/2010

bir.core.enta.net
bir-te.core.enta.net
peterborough.core.enta.net
stoke.core.enta.net
telford-dc1.core.enta.net
telford-dc3.core.enta.net
wolv.core.enta.net
wolve-te.core.enta.net

Wolverhampton ADSL Connection WBC

Karl @ Macintosh Electronics Ltd Help Desk — Tue, 01 Dec 2009 12:30:45 +0000

Issue: Wolverhampton WBC currently down

01/12/2009 12:18 PM

Details: There is currently a fault with WBC connections via Wolverhampton and looking in to it

Raising the GBP price of domain names

Karl @ Macintosh Electronics Ltd Help Desk — Thu, 05 Nov 2009 16:41:01 +0000

From Jan 1 2010 Macintosh Electronics Ltd will be raising the GBP price of domain names, excluding .co.uk, .org.uk, me.uk and .im domains.

Many TLDs (e.g. .com, .net., .org) are priced in fixed US dollar amounts at the Registry, and weakening of Sterling vs the dollar over the past year has forced us to raise the Sterling price of these extension (a move that has been made by most UK registrars). Those TLDs priced in fixed Euro amounts have also been increased for similar reasons, while those priced in Sterling have been left unchanged.

Therefore most TLD prices will increase by 20.5% from the beginning of January 2010. For example a .COM domain name will go from £16.60 to £20 Pounds Sterling.

It goes without saying that if the Sterling Dollar exchange rate returns to previous levels we will once again lower the GBP prices to prior levels.

Thank you for your understanding in this matter.

Sincerely,
Nicolas Lhuillery

Our 24/7/365 Technical Support for ADSL User

Karl @ Macintosh Electronics Ltd Help Desk — Tue, 23 Jun 2009 12:56:59 +0100

NEW 03 CONTACT NUMBERS
As we advised on previous communications Macintosh Electronics Ltd contact telephone numbers will be changing from 0870 to 03 from 1st July 2009 following consultation with our suppliers. Please note the following numbers:

Calls to the new 03 numbers will cost the same as calls to 01/02 UK numbers and will use inclusive minutes on most providers’ call packages

1. Macintosh Electronics main switchboard - 0161 792 5272.
2. ADSL 24/7 Technical Support - 0333 101 0600.

Where you publish an Macintosh Electronics Ltd telephone number we recommend you amend this as above from 1st July 2009. The existing 0870 numbers will cease to be in service from 1st August 2009 and callers will be asked to redial using the appropriate 03 number. For further information contact your Macintosh Electronics Ltd Account Manager.

Regards