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Dec 14 |
Major Service Outage on BT’s network
Posted by Alex @ Macintosh Electronics Ltd on 14 December 2011 05:35 PM
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11:41 - Dec 14 2011
We are currently aware of a Major Service Outage on BT’s network which is affecting a number of 21cn based DSL connections BT are currently working to resolve this issue, however no ETR has been announced as of yet. Read more » | |
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May 12 |
BT SFI Charge
Posted by Macintosh Electronics Ltd HelpDesk on 12 May 2011 12:01 PM
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Dear Users, Please see below for the latest information from Macintosh Electronics Ltd . IMPROVEMENT TO THE SFI PAYMENT PROCESS Previously when an SFI charge was raised by our technical support team the funds were taken immediately and the customer notified by email. However where an SFI charge was disputed the funds could not be refunded until the final decision of the dispute had been made. Therefore, with immediate effect, this process has been improved to avoid this situation. Using the new process the customer will be emailed and advised that an SFI charge is being raised and that if this is undisputed it will be invoiced 14 days from the date of the notification email. If the SFI charge is disputed the invoice will not be raised until a final decision on the SFI charge has been made. Read more » | |
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May 3 |
Backup for Workgroups
Posted by Karl @ Macintosh Electronics Ltd Help Desk on 03 May 2011 08:38 AM
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FREE UPGRADES Backup for Workgroups (BFW) Version 6.0 is a free upgrade to all existing Backup for Workgroups customers that have purchased Backup Client Licenses version 4.4 or higher. Customers that are only using Backup Client Licenses in the version 1.0 through 4.3 range should purchase the Upgrade License for £99 per Backup Server. Not sure if you qualifies for the free upgrade? Go to the Backup Server, go to Tools > License screen and look at the list of License Numbers. If any of the keys start with "BW44" or "BFW50", you qualify for the free upgrade. All others should purchase an upgrade! To download the new Backup for Workgroups Version 6.0 setup file, please visit the Upgrade Page: http://www.backup-for-workgroups.com/upgrade/60-upgrade.asp (If you download the Version 6.0 Upgrade setup file and are unable to finish the installation, this indicates that your existing License Numbers require you to purchase the Upgrade in order to complete the installation.) Read more » | |
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Apr 2 |
Planned Engineering Work on Free Mac56.com Server
Posted by Karl @ Macintosh Electronics Ltd Help Desk on 02 April 2011 12:33 PM
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Planned engineering work that has been scheduled in order to upgrade Mac56.com Free mail server on 23rd & 24th April 2011 Users to download any mail they have sorted in there webmail & file Share as this will not be move or backup. We Advise to all user to do this before 23rd April 2011 download any mail they like to keep During these times software upgrades to mac56.com services. We advise that customers will experience downtime of around 24hrs. However we would ask customers to wait for the maintenance window to close before contacting the support desk should connectivity issues persist. Best Regards T 0161 796 5272 Read more » | |
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Feb 24 |
PLANNED ENGINEERING WORK
Posted by Karl @ Macintosh Electronics Ltd Help Desk on 24 February 2011 03:33 PM
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Dear Users, Please see below for the latest information from Macintosh Electronics Ltd. PLANNED ENGINEERING WORK – MSAN UPGRADES Work will be taking place on BT Wholesale's 21CN Broadband Network which will be carried out from 02:00hrs till 06:00hrs on the following dates: Friday 11/03/2011 Tuesday 15/03/2011 Wednesday 16/03/2011 Thursday 17/03/2011 Friday 18/03/2011 During these times software upgrades to 21C MSANs (Network Elements) will be carried out remotely. BT advise that customers will experience downtime of around 5 minutes. However we would ask customers to wait for the maintenance window to close and reboot their routers before contacting the support desk should connectivity issues persist. We apologise for any inconvenience this essential BT maintenance may cause. BT WHOLESALE PLANNED SYSTEMS OUTAGE BT Wholesale will be undertaking emergency maintenance on some of their backend systems which will affect 20CN and 21CN systems. The affected systems will be down from 22:00hrs on Saturday 19th of February 2011 until 07:00hrs on Sunday 20th of February 2011. During this period 20CN and 21CN faults and SFI appointments cannot be submitted. Fault diagnostics and fault updates will also be unavailable until service is restored. We apologise for any inconvenience this essential BT maintenance may cause Read more » | |